Privacy Policy

autopay88 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users who access our website at https://autopay88.cam and use any of our associated gaming, betting, payment, or support services (collectively, the "Services").

This Privacy Policy ("Policy") describes the categories of personal data we collect from you, the purposes and legal bases for which that data is processed, how long it is retained, with whom it may be shared, and the rights you hold in relation to your personal information. This Policy applies to all users of autopay88, including those accessing the Platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations in Malaysia and internationally.

By registering an account on autopay88, depositing funds, placing bets, or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy is to be read in conjunction with our Terms & Conditions, which govern your use of the Platform as a whole.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

The data controller responsible for your personal data collected through the autopay88 Platform is the legal entity operating the Platform under its international gaming licence. Specific corporate registration details are available upon request from our customer support team.

For all data-related queries, access requests, correction requests, or complaints, you may contact our designated Data Protection contact via the support channels specified in Section 14 of this Policy.

4.1 Data You Provide Directly. When you register an account, complete KYC verification, make deposits or withdrawals, contact customer support, or participate in promotions, you provide us with personal data including:

• Identity data: Full legal name, date of birth, nationality, gender.
• Contact data: Email address, mobile phone number, residential address (city, state — e.g., Kuala Lumpur, Petaling Jaya, Penang).
• Identity verification documents: Scanned copies or photographs of your Malaysian MyKad, Passport, or Driver's License; proof of address documents such as utility bills or bank statements.
• Financial data: Payment method details (bank account numbers, e-wallet identifiers), deposit and withdrawal transaction records, betting and gaming activity history.
• Account credentials: Username and encrypted password hash (we do not store plaintext passwords).
• Support communications: Chat transcripts, email correspondence, and complaint records.

4.2 Data Collected Automatically. When you access the Platform, we automatically collect certain technical and behavioural data, including:

• Device and browser data: IP address, device type, operating system, browser type and version.
• Usage data: Pages visited, games played, bets placed, session duration, click-path data.
• Geolocation data: Approximate geographic location derived from IP address (not GPS-precise location).
• Cookie and tracking data: As described in Section 7 of this Policy.

4.3 Data from Third Parties. We may receive personal data about you from third-party identity verification providers, fraud prevention services, and payment processors as part of our KYC and anti-money laundering compliance obligations.

autopay88 processes your personal data only for the purposes described in this section, each supported by a lawful basis for processing:

autopay88 does not use your personal data for automated decision-making that produces significant legal effects without human oversight.

6.1 We Do Not Sell Your Data. autopay88 will never sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing networks. This is an absolute commitment.

6.2 Service Providers. We share personal data with carefully selected third-party service providers who assist in delivering our Services, including:

• Identity verification providers: Processing your KYC documents to confirm your identity and age.
• Payment processors: Facilitating deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency networks.
• Cloud infrastructure providers: Hosting Platform data on secure, enterprise-grade cloud infrastructure.
• Fraud prevention services: Screening transactions and account activity against known fraud indicators and sanctions lists.
• Customer support platforms: Facilitating live chat and email support communications.

All service providers are bound by written data processing agreements and are prohibited from using your personal data for their own purposes beyond the scope of the services they provide to autopay88.

6.3 Legal Disclosures. We may disclose personal data to regulatory authorities, law enforcement bodies, or courts where we are legally required to do so — including under our international gaming licence conditions, anti-money laundering regulations, or by court order. We will notify you of such disclosures unless legally prohibited from doing so.

6.4 Business Transfers. In the event of a merger, acquisition, or sale of substantially all assets of autopay88, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights in relation to it.

autopay88 uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience on the Platform. The types of cookies we use are as follows:

We do not use third-party advertising or behavioural tracking cookies. You may manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform.

autopay88 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, and in any event no longer than required by applicable regulatory or licensing obligations:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, to meet anti-money laundering and licensing record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five years from the date of the transaction, as required by our licensing framework.
• KYC documents: Retained for a minimum of five years from account closure or the date of the last transaction, whichever is later.
• Customer support communications: Retained for up to three years from the date of the support interaction.
• Marketing preference data: Retained until you withdraw consent or close your account, after which it is deleted within 30 days.
• Analytics data (anonymised): May be retained indefinitely in anonymised, aggregated form where it can no longer be attributed to an identified individual.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised using industry-standard data destruction procedures.

autopay88 implements a layered, defence-in-depth approach to personal data security. Our technical and organisational security measures include:

• TLS 1.2+ encryption for all data in transit between your device and our servers.
• AES-256 encryption at rest for all stored personal data and identity documents.
• Strict access controls — personal data is accessible only to employees and contractors with a legitimate operational need, on a role-based access basis.
• Two-factor authentication (2FA) available for all user accounts and mandatory for all internal staff accessing systems containing personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Incident response procedures including defined escalation paths, breach notification timelines, and forensic investigation protocols.

Subject to applicable law and our regulatory obligations, you hold the following rights in relation to your personal data held by autopay88. You may exercise any of these rights at any time by contacting our support team as described in Section 14:

We will respond to all verified data rights requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days with prior notification. There is no charge for exercising your rights, except in cases of clearly unfounded or excessive requests.

autopay88's Services are strictly for persons aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step of the account registration and KYC process, and accounts found to belong to persons under 21 will be immediately closed and any deposited funds returned.

If you believe that a person under the age of 21 has registered an account on autopay88 or that a minor has accessed our Platform, please contact our support team immediately at the contact details in Section 14. We will investigate and take all appropriate steps, including account closure and data deletion, upon confirmation.

Parents and guardians in Malaysia who are concerned about their children's access to online gambling content are encouraged to use internet filtering tools and to discuss responsible digital behaviour with young people in their care.

autopay88 operates through an internationally distributed infrastructure. Personal data may therefore be processed in countries outside of Malaysia, including countries where our cloud infrastructure is hosted and where our licensed service providers are located.

Where personal data is transferred internationally, autopay88 ensures that appropriate safeguards are in place, including:

• Written data processing agreements with all international service providers incorporating appropriate data transfer clauses.
• Transfers only to countries or organisations that maintain data protection standards materially equivalent to those applied by autopay88.
• Encryption of personal data both in transit and at rest regardless of the jurisdiction in which it is processed.

By using autopay88, you consent to the transfer and processing of your personal data in the jurisdictions described in this section, subject to the safeguards outlined above.

autopay88 reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or the Services we offer. The effective date at the top of this page will be updated whenever material changes are made.

Where changes are material — such as introducing a new category of data collection or a new purpose for processing — we will notify registered users by email or by a prominent notice on the Platform prior to the change taking effect. Your continued use of the Platform following notification of a material change constitutes acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically. If you have questions about any change, please contact our support team before the change takes effect.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way autopay88 handles your personal data, please contact our Data Protection team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the Platform — average response time 3–5 minutes
• Languages: English, Bahasa Melayu, Mandarin

When contacting us about a data rights request, please provide your registered account username and email address so that we can verify your identity before processing the request. We will not action data rights requests we cannot verify as originating from the registered account holder.

We are committed to resolving privacy-related concerns promptly and transparently. If you feel your concern has not been adequately addressed, you may have the right to escalate to the relevant supervisory authority under the laws of your jurisdiction.